These quotes provide insight into our clients, our factories and the way we interact with both. We are enormously grateful for feedback. Nevertheless, we never systematically saved comments like the ones we are sharing here. So, consider them as representative of a ton of notes and emails sent by kind clients since 1985. The only edits made before posting: to protect identity we used first names only (you know who you are, anyway) and we made sure the quirky spelling of VisABILITY is corrected when necessary.
Want to add your own thoughts about our products, staff or services? We invite you to do so at the end of this list of quotes.
Janice, John & the VisABILITY Staff
*Thank You* for the courteous, helpful way you quickly replied, in just a twinkle of time. This is so far out of my expertise, I very much appreciate the hand-holding and assistance.. …pat yourself on the back for me. Better yet, show this to the boss (unless you are he…)
I have to say, its incredibly nice to have you guys at the other end.
Thanks again for your – and all your colleagues – help with this mug project. Your customer service has truly been fabulous. So has your patience.
I’ve enjoyed working with you and the rest of the staff at VisABILITY. Thank you for all your help over the years.
I would love for you to bid on the T-shirts. In my perfect pledge drive world, our premiums would be All VisABILITY. All the time!
Katherine, North Carolina
Hey, I appreciate VisABILITY!!!!!!! You all make my job so much easier.
Thank you for sharing these (video) inks. I
could spend hours in there listening to
you (on nonpofitbrandingblog.com). Very well produced too. I'll
definitely be tuning in.
It is gorgeous! Thanks! What great service.
Katherine, North Carolina
I love calling VisABILITY….each of you are friendly, helpful and delightful. Thank you for being there!
Please pass on my compliments to her; she was extremely nice and very helpful…. Thanks again for your speedy reply and your help. I really appreciate both.
Rachel , Wisconsin
You’re a saint. This helps tremendously. The April fundraiser is breathing down my neck and you just provided me with a quick cool breeze. THANK YOU!
You guys over at VisAbility are awesome. (I'm the person who was hugging Susan V and Betzy at PMDMC - because they're so awesome).
You guys are fabulous!!!
And to the staff at VisABILITY, thank you so much for the gracious attentiveness and personal service you have always provided that has made my job so easy and working with your company such a delight. If I am ever in Lyons, I will stop in and say “Hello.”
Your customer service types are awesome!
Gloria, New Hampshire,
People who write well are so sexy. That’s what drew me to you guys in the first place after reading your reply to my inquiry to Car Talk. Fabulous email… no one could read that and not instantly know that you are zealous about what you do. Thank you.
You guys have done an excellent job once again.
The T-shirts were great! Thank you so much for being so prompt with the delivery.
Thanks for holding our hand!
I have enjoyed talking with you and the other VisABILITY folks. If the quality of your service matches the quality of the advice I received in those phone calls, there is no doubt we are beginning a long, mutually beneficial relationship.
Please don’t hate me…but we just received our pre-production proof…they are kick butt gorgeous. Could we up our order to 400? I will try not to change the count again…but it is VisABILITY’s fault for doing such a great job.
Thank you so much for such great, prompt service.
Thanks for all your help. I just love working with VisABILITY.
You are the *queen*! Thanks so much for helping out.
Thanks so much for taking the time to do this for our contributor. Just something else to impress me about VisABILITY!
Thank you for sharing these (video) inks. I could spend hours in there listening to you (on nonpofitbrandingblog.com). Very well produced too. I'll definitely be tuning in for more.
(NOTE: This note was actually sent to Tom & Ray was from a person who received a Car Talk shopping bag as a contribution premium – and the bag tore.) I want to take a moment to comment on how impressed I am with your response to the situation. Within 24 hours of sending my note I received an email from VisABILITY, the maker of the bags, offering me 4 new bags as compensation for my problem. I have since received the new bags and they work just fine. Thanks. Car Talk and VisABILITY are great and do NPR proud.
It is a pleasant change to work with professionals who have as much insight into the situation as you have. Thank you for going out of your way to assist me with this endeavor and for doing everything possible to make this a great mug.
I never doubted that you guys would make it right! It is nice to work with an organization that is a class act. You have developed a great deal of trust with your clients. And that is worth even more than dollars and cents.
I also wanted to thank you for your assistance and the timely manner in which we received this order! It is truly a pleasure to work with such a reliable organization.
I also appreciate the extra effort VisABILITY has made to provide pitch points and strategies for thee premiums. I’ll definitely make use of this when writing our marketing materials.
We got the totes shipment. They look great. I am already having to guard them…. I learned about you from John Burke’s Nonprofit Branding Blog and decided we want to use you to help us launch our new brand. You have great service as well. I am talking with two other vendors. Without a doubt, you guys are the best.
Without VisABILITY we wouldn’t look s good as we do. Thank you for such great service.
Beth, New Mexico
Wahoo! Thank you, Susan! You guys are instrumental in providing excellent service for our donors who want a multitude of VisABILITY gifts. Thank you folks for all you do for our radio stations across the country.
Debbie, South Carolina
Thank you for sharing these (video) inks. I could spend hours in there listening toyou (on nonpofitbrandingblog.com). Very well produced too. I'll definitely keep tuning in.
This note is long overdue. We’ve just sent out the last batch of Swiss Army Knives in personalized mailings to targeted prospects. By all accounts the knives are a huge success! Thank you to VisABILITY for bringing this project in on budget and ahead of schedule. Everyone in your office has been terrific.
Our pledge drive was very successful! Partly thanks to you and the rest of the staff there who work so hard to help us back here in the trenches. KUDOS!!
I’m working with two other vendors (oh, the joys of nonprofit business), and without a doubt, you guys are the best. Your art proofs are very helpful as well as your communications throughout the process.
Thank you – and Janice! You guys have been great to work with – so many orders to keep track of, etc. So again, THANK YOU!
The conference was a success! Thank you so much for all you work on this. The giveaways looked amazing on our table. People loved them. I’m pretty confident that almost 90% of attendees left Albuquerque with a sweeper and bookmark! Hope to continue working with VisABILITY in the near future.
If I could reach through this internet connection, I’d give you a big kiss (with my wife’s permission, of course)! Our mugs just came today – a full week ahead of the expected arrival date. I really appreciate the way you handled this order to get it expedited. You can expect we will continue to use your services in the future. Your individual attention to our orders makes all the difference.
Thanks! You folks always outdo yourselves.
I just wanted to give you a big hearty Thank You! For the way our order was handled. …. I always have great service from VisABILITY and I will continue to sing your praises.
Thank you, and all the VisABILITY staff, for the beautiful flowers. They came just in time for our celebration for becoming a listener-supported station. Thank you especially for all your help with our totebags, too. You’re the best!
I just heard from the boss that he has decided to have you guys handle all our promotional products. YEA! Now everything will go more smoothly.
I would highly recommend VisABILITY at www.visibility.com – the staff is wonderful to work with.
Ford, New Mexico
Again, I want to thank you for all your help. I’ve never had to do this end of the “biz” before. You have made it easy and stress free. It really means a lot to know there are trust worthy people out there, who want to help others do a good job. You’re the best.
Very nice Job! We realize that VisABILITY didn’t have any direct impact on the original bags but you all sure stepped up to the plate and indeed moved that mountain as you said you would. Kudos to you all! We will have a good weekend knowing that we will have a nice award for our employees on Tuesday!
Thanks to you and all your staff for getting all the products produced on time, We had many compliments. They look great.
Barbara, Washington, DC
As usual, you rock! Thanks so much.
Regina, North Carolina
I was impressed by the fast turnaround, especially as I had been waiting almost three months for an order from a different company.
VisABILITY has been the BEST vendor I have ever worked with…so (knock on wood) when I get my next job I’d really love to work with you guys again.
I can hardly wait for the meeting on Monday to share with the committee your idea. …. VisABILITY is committed to helping nonprofits…. Your dedication to the importance of fundraising to sustain organizations across the country is also appreciated by the local community.
Thank you for sharing these (video) inks. I could spend hours in there listening to you (on nonpofitbrandingblog.com). Very well produced too. I'll definitely keep tuning in.
Excellent. Thanks. You guys are so great to deal with. I’ve been fighting with our office supply company (Staples) for two weeks over an order that’s been wrong 3 times in a row – the same way every time – and I’m ready to pull my hair out. Contrasting that with dealing with VisABILITY highlights how quick, cheerful, efficient and reliable y’all are. Thank you SO much.
They looked GREAT and look like they were packed very well! We are very excited about giving these out.
Jennifer, New York
Perfect! Yes, you have everything just right! That is great news on the turnaround time. A thousand thanks to you and your great shirt folks.
Katherine, North Carolina
Thanks, Betzy. I really appreciate this fast turnaround on this stuff you’ve been doing for us. You’re terrific!
I just received your "Magalog III and love it. The reason? The products, of course. But even more, the articles! I am using "Don't Waste Money on Premiums - A Seminar in Print" as part of my staff training program. Please send me "John's Opus" and any other articles that are available.
I just received it and the tumbler looks great! Thanks so much for the sample. The boss is quite impressed.
Thank you again!
It has been a real delight to work with you all and I appreciate that the relationship is more than just business.
Thanks for the quick response. I always appreciate that from you folks and you are very consistent.
Thank you so much for catching my error. What great customer service!
Thank you SO much! I have passed on the pitch points to those who will use them on air and in our marketing.
Barbara, New York
I wanted to thank you for your assistance and further efforts to make this happen. Everyone (including myself) loved the giveaways and the conference was all a success! I will be looking forward to work with you in the future. With lots of gratitude, Barbara
Barbara, New York
I am duly impressed. …and you shipped it the same day. WOW! Thanks!
Thank you for all you do for public broadcasting and for our station….It was wonderful to meet all of you.
Thanks for your help. You are a pleasure to work with.
Lindsey, New Hampshire
We really appreciate VisABILITY working with us and know that our donors are in good hands.
Thanks for all your help and patience. I think the mug will look great.
Janice – you are terrific! Thanks for the quick response, and for looking out for our interests. I am glad I worked with you on this.
Joyce , Washington, DC
I could not be more pleased (and certain) that I selected the best vendor to work with to help me develop a quality product.
Thanks, Janice. Your customer service types are awesome.
Gloria, New Hampshire
Thanks for your understanding. It’s always a pleasure to interact with anyone and everyone at VisABILITY.
The shipment arrived. WOW and a big thank you. We’re looking forward to the best-ever event and we really appreciate your great service and support.
You made this project a success! Good work on a risky order.
Carolyn, North Carolina
Thank you! That’s awesome…we were showing the pre-production sample to our staff meeting this morning. Everybody loves them and we can’t wait to give them out at our event.
Betzy, I love the sample. Onward!
Joanne, North Carolina
Thanks for the nice response. I should have known that VisABILITY was grounded in the fine art of nonprofits. You have a quality organization.
Thank you all for handling what seemed to be such a disappointing situation, so professionally. When I’m asked what company I would recommend for items like this, VisABILITY will get my highest praise. This is what customer service is all about!
Please pas along my note to all your great staff: wishing everyone lots of wonderful holiday cheer. You guys are really the best!! ….more talk and more business in 2011. Yay!
…thank you for your expedient follow-up to our request. It’s good to see that there are still people out there who take personal contact seriously.
I learned about you from John Burke’s Nonprofit Branding Blog through the Colorado Nonprofit Association list serve. Some of the blog posts relating to cost, impact and use of promotional items were helpful as we decided what we wanted to use to help us launch our new brand. You have great service as well.